Care Partner App
SendaRide is an ambitious NEMT startup on a mission to improve transportation for those who need it most. To support this vision, we tackled the challenge of redesigning the Care Partner app—making it more reliable, efficient, and scalable.
The Challenge
The legacy app was unreliable, frustrating to use, and full of workarounds that slowed down operations. Drivers struggled with the system, leading to more cancellations, inefficiencies, and roadblocks to scaling.
The Solution
Through in-depth research, user testing, and a variety of UX Methods we were able to:
Simplified the experience by cleaning out poor visual design and frustrating usability patterns.
Discover new opportunities including — Gamification, more in app experiences and an easier driver onboarding flow.
Reducing driver confusion & care center outreach, by providing clear instructions and a better navigation experience.
The Impact
500K+
In projected aditional funding through investors.
20%
Reduction in driver cancellations.
60%
Increase in driver efficiency & rider satisfaction.
Impact was provided by the product & management team.
